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Terms & Conditions

TutkuSaL IC VE DIS TIC. LTD. STI. / Global Freight Forwarding & Logistics

 

These Terms & Conditions govern all services provided by TutkuSaL Global Freight & Logistics (“TutkuSaL”, “we”, “our”, or “us”) to customers, exporters, importers, traders, and partners (“Client” or “Customer”). By requesting a quotation, booking a shipment, or using our services, the Client agrees to these terms.

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1. Scope of Services

 

TutkuSaL provides international freight forwarding and logistics services, including but not limited to:

  • Air, sea, and land transportation

  • Container shipping (FCL, LCL)

  • Bulk, breakbulk, and project cargo

  • Livestock and specialized transport

  • Customs clearance and documentation

  • Warehousing, distribution, and supply chain coordination

  • Intermodal and multimodal logistics

  • Door-to-door and relocation services

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TutkuSaL acts as a logistics intermediary and service coordinator unless otherwise stated in writing.

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2. Quotations and Pricing

 

All quotations are:

  • Based on information provided by the Client

  • Subject to change due to market conditions, fuel surcharges, currency fluctuations, and carrier updates

  • Valid only for the specified period

  • Subject to revision if shipment details change

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Additional costs may apply for:

  • Demurrage, detention, or storage

  • Port congestion or delays

  • Customs inspections or documentation

  • Special handling or regulatory requirements

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3. Client Responsibilities

 

The Client must:

  • Provide accurate shipment details, including cargo type, weight, dimensions, and value

  • Ensure compliance with international shipping and safety regulations

  • Provide all required export and import documentation

  • Declare dangerous or restricted goods

  • Ensure proper packaging and labeling

  • Confirm insurance requirements

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TutkuSaL shall not be responsible for delays, penalties, or losses caused by incorrect or incomplete information.

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4. Packaging and Cargo Preparation

 

The Client is responsible for proper packing unless TutkuSaL is contracted to provide packing services. Cargo must be:

  • Securely packed and protected

  • Suitable for international transport

  • Compliant with carrier and regulatory standards

TutkuSaL may refuse unsafe or non-compliant cargo.

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5. Dangerous and Restricted Goods

 

The Client must declare all hazardous, chemical, or dangerous cargo. Failure to disclose such information may result in:

  • Shipment cancellation

  • Regulatory penalties

  • Liability for damages or delays

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TutkuSaL reserves the right to refuse or terminate transport of non-compliant cargo.

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6. Transit Times and Delivery

 

Transit times are estimates and not guaranteed. TutkuSaL is not liable for delays caused by:

  • Weather conditions

  • Port congestion

  • Carrier operational issues

  • Customs or regulatory inspections

  • Force majeure events

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7. Liability and Limitation

 

TutkuSaL acts as a freight forwarder and is not the carrier unless specified. Liability is limited to:

  • Applicable international conventions (Hague-Visby, CMR, Warsaw, Montreal, etc.)

  • Carrier or service provider liability

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TutkuSaL is not liable for:

  • Indirect or consequential losses

  • Business interruption

  • Market or commercial losses

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8. Insurance

 

Cargo insurance is not included unless agreed in writing. Clients are strongly advised to arrange:

  • Marine cargo insurance

  • Livestock or specialized risk coverage

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TutkuSaL may assist in arranging insurance upon request.

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9. Customs and Compliance

 

The Client is responsible for:

  • Legal compliance

  • Accurate documentation

  • Import and export permits

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TutkuSaL acts as an agent and is not responsible for regulatory decisions or delays.

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10. Payment Terms

 

Payment terms are specified in quotations or contracts. TutkuSaL reserves the right to:

  • Request advance payment

  • Suspend services for unpaid invoices

  • Apply late payment charges

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All costs incurred due to non-payment are the Client’s responsibility.

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11. Force Majeure

 

TutkuSaL shall not be liable for events beyond reasonable control, including:

  • Natural disasters

  • Political instability

  • War, strikes, or embargoes

  • Pandemic or public health restrictions

  • Government or regulatory actions

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12. Confidentiality

 

All commercial and operational information shared with TutkuSaL will be treated confidentially and used only for service execution.

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13. Claims and Disputes

 

Claims must be submitted in writing within:

  • 7 days for visible damage

  • 14 days for hidden damage

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Failure to notify within these periods may result in rejection of claims.

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14. Governing Law and Jurisdiction

 

These Terms are governed by the laws of Turkey unless otherwise agreed in writing. Any disputes shall be resolved through:

  • Negotiation

  • Arbitration or competent courts in Turkey

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15. Amendments

 

TutkuSaL reserves the right to update these Terms & Conditions. Updated versions will be published on our website.

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16. Contact Information

 

TutkuSaL IC VE DIS TIC. LTD. STI.
Email: info@tutkusal.com.tr
Website: www.tutkusal.com.tr

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TutkuSaL is committed to providing reliable, professional, and transparent global logistics solutions that support international trade and long-term business partnerships.

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For questions, contact us here.

 

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